Dear RVC colleagues, students and LEARN users,
RVC LEARN maintenance
In order to continue to improve LEARN's performance, essential maintenance work will occur Friday July 16th from 02:00 am GMT this maintenance does not require any downtime to complete however, whilst this work takes place you may notice periods in which RVC LEARN is slower than expected.
During this time all users will continue to be able to access LEARN and its content. The LEARN team will monitor performance during office hours and if any problems arise maintenance will be suspended.
RVC LEARN annual upgrade
As previously agreed at LTAC and noted in the College calendar, RVC LEARN will be undergoing a critical annual upgrade on the 29th July 2021, as part of our continued commitment to enhance and improve the digital landscape at the RVC.
To allow this upgrade work to be completed as robustly as possible, LEARN will be taken offline from Thursday 29th July 2021 at 06:00 GMT.
We aim to have Learn available again from 12:00 GMT on Friday 30th July. However, following the upgrade work, further changes and tests will be required which could result in LEARN being unavailable for a further period until 09:00 GMT on Monday 2nd August whilst this fundamental work is completed. Diligent testing has been completed and we are confident that the upgrade process will be a success.
During this downtime all users will not be able to access LEARN or its content. We realise that many of you need to access LEARN at this time of year and would like to recommend that you plan ahead so that you can access the materials you need in advance.
For students:
Looking to view course materials offline?
Looking to view Panopto videos offline?
For staff:
Looking to mark and feedback on assignments?
We apologise for any inconvenience caused whilst this critical upgrade work is completed and thank you for your patience and understanding.
All further updates will be sent out via this channel and we will of course notify users when the service has been restored.
As a reminder, if you experience any issues with RVC LEARN please log a call directly via the Service Desk Portal.
The LEARN helpdesk is the quickest route to resolving your RVC LEARN issues and is staffed 9am to 5pm Monday to Friday. Any tickets received outside of those hours will be responded to during working hours.
Regards